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Residents Handbook

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To help you gain the most from your Green Vale Homes tenancy, we have produced a Residents’ Handbook. It contains useful information about our organisation, the services that we provide and your rights and responsibilities as a tenant. The handbook is full of useful leaflets on a number of different subjects. Here is a summary of what is included.

Section 1 - Welcome

1.1 Welcome to Green Vale Homes

1.2 About Green Vale Homes

1.3 Service Standards

1.4a Tell us what you think

1.4b Tell is what you think - compliment/comment/complaint form

1.5 Equality and Diversity

Section 2 - New Tenants

2.1 Moving into your home

2.2 Your tenancy agreement explained

2.3 Anti-social behaviour

2.4 Lettability Standard

Section 3 - Your Home

3.1 Making changes to your home

3.2 Home safety and security

3.3 Helping Hand Service

3.4 Repairs and Maintenance

3.5 Controlling condensation in your home

3.6 Smoke and heat alarms

3.8 Residents' right to repair

Section 4 - Paying Your Rent

4.1 Paying your rent

4.2 Former tenant arrears

4.3 Housing benefit

4.4 Rent collection weeks

Section 5 - Supporting People

5.1 Your new home in sheltered housing

5.3 Grass cutting and maintenance of open spaces

5.4 Adapting your home - meeting your needs

Section 6 - Tenant and Resident Partnership

6.1 Resident involvement the way you want it

6.2 Estate Walkabouts

Section 7 - Useful Information

7.1 Handy Loans

7.2 Household Insurance

7.3 Useful telephone numbers

7.4 The right to buy your home

Section 8 - Frequently Asked Questions

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