What You Said ......What we did......What do you think ?
In Nov/Dec 2006, we asked “what does Pennine need to do give better services to disabled customers?”
The things you said were important, and the things we thought had to be improved were set down into our Disability Action Plan. This is a 3 year plan of action. The things that we agreed were the most important were to be done in 2008 which is Year 1 of the plan.
Pennine Housing works hard to make sure that our homes and services are right for all our customers, including getting it right for disabled people.
Improving Services for Disabled Customers - view our impact assessment results!
To help us improve, we drew up our first Disability Equality Scheme and Action Plan in December 2007, with disabled people. We agreed with our disabled customers to do three main things:-
- Make our homes more accessible
- Make our services more inclusive
- Make sure disabled people are brought into the heart of our Organisation, as customers and staff.
Based on the things that were most important to disabled people, we then drew up a list of priorities to be done in 2008.
